Customer Support Engineer

  • Full Time
  • Dublin

The Company:

This is a great company – their product has won awards for innovation and for completely changing their sector. Working on a SaaS product that is taking the sector from (literally) paper on a spike on someone’s desk to a fully kitted-out online platform is a once-in-a-career chance. Their team is excellent – you’ll be working to support a group of people who will encourage and inspire you to get better. With the chaos going on in supply chains at the moment, you’ll be closely involved in the vital work of keeping things moving around the world.

What you’ll be doing:

Handling platform issues through multi-channel customer requests and queries

Maintaining the queue and making sure tickets are closed

Collaborating with internal teams to ensure resolution

Developing new and existing customer relationships

Identifying and interpreting patterns and errors in data sets

What you need:

Experience in a support role

IT savvy – no need to be a wizard, some training is provided

Excellent communication skills – ability to really connect and collaborate with people

Bags of initiative and the aptitude to take control of your own environment

Salary:

Up to 35k depending on experience.

Remote:

Yes, 100% fully remote or flexible.

Sponsorship is not available, you need Stamp 4, EU passport, or Stamp 1G spousal.

If you are interested then apply here or, if you have any questions, then contact me at ross@ninedots.io – and we can discuss in more detail.

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